PRACE
Delete your Prace account
You can delete your account yourself, in the game, at any time. It takes effect straight away and can't be undone.
In the game
- Sign in, then tap your name at the top of the screen.
- On the Account tab, scroll to the bottom and tap Delete account.
- Type DELETE and tap Delete forever.
You're signed out and back on the first screen. Signing in again with the same email starts a brand-new account.
Can't sign in any more?
Email support@playprace.com from the email address on your account, and say you want it deleted. We'll delete it and reply once it's done, usually within a few days and always within 30.
What's deleted, and what's kept
| Your data | When you delete your account |
|---|---|
| Name, email, profile picture and colour | Deleted straight away. Your place in other players' records shows as "Deleted player". |
| Pictures you uploaded | Deleted from our storage straight away. |
| Chat messages with friends and in groups | Deleted. |
| Friends, invites, blocks and group memberships | Deleted. A group you ran passes to the member who joined it earliest, or is deleted if you were the only one in it. |
| Weekly, daily and group puzzle attempts and results | Deleted. The tables are worked out again without you. |
| Your sign-in | Deleted, so nobody can sign in to the account again. |
| Races and team races against other players | Kept, because they're part of your opponents' records too. They show you only as "Deleted player", with nothing that identifies you. |
| Pictures you reported | Kept until the report is reviewed, without your name or what you wrote. |
| An upload or chat ban | Kept as a one-way scrambled (hashed) copy of your email address, never the address itself, so the ban still applies if you sign up again with it. |
| Purchase and refund records | Kept, without your name or email, for as long as tax and refund rules require us to keep them. |